Superior Satisfaction with Care & Surgeon With Day of Surgery Video Call or Phone Call vs No Call

How to Cite

OrthoEvidence. Superior Satisfaction with Care & Surgeon With Day of Surgery Video Call or Phone Call vs No Call . ACE Report. 2021;15(1):3. Available from: https://myorthoevidene.com/AceReport/Report/13305

Study Type:Therapy

OE Level Evidence:1

Journal Level of Evidence:1

Day-of-Surgery Video Calls and Phone Calls Increase Patient Satisfaction with Outpatient Surgery Experience: A Randomized Controlled Trial of Postoperative Communication Modalities

J Bone Joint Surg Am. 2021 Feb 3;103(3): 243-250.

Contributing Authors: MT Kingery A Hoberman SL Baron G Gonzalez-Lomas LM Jazrawi MJ Alaia EJ Strauss

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Synopsis

Two hundred and fifty-one patients scheduled for an out-patient surgery were randomized to receive a day-of-surgery video call (n=71), voice call (n=118), or no-contact (n=61). The primary outcome of interest was patient satisfaction measured using the Consumer Assessment of Healthcare Providers and Systems Surgical Care (S-CAHPS) survey. An additional survey was used to assess the likelihood of r...