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Superior Satisfaction with Care & Surgeon With Day of Surgery Video Call or Phone Call vs No Call
March 2021
Superior Satisfaction with Care & Surgeon With Day of Surgery Video Call or Phone Call vs No Call
Study Type:Therapy
OE Level Evidence:1
Journal Level of Evidence:1
Day-of-Surgery Video Calls and Phone Calls Increase Patient Satisfaction with Outpatient Surgery Experience: A Randomized Controlled Trial of Postoperative Communication Modalities
J Bone Joint Surg Am. 2021 Feb 3;103(3): 243-250.Did you know you're eligible to earn 0.5 CME credits for reading this report? Click Here
Synopsis
Two hundred and fifty-one patients scheduled for an out-patient surgery were randomized to receive a day-of-surgery video call (n=71), voice call (n=118), or no-contact (n=61). The primary outcome of interest was patient satisfaction measured using the Consumer Assessment of Healthcare Providers and Systems Surgical Care (S-CAHPS) survey. An additional survey was used to assess the likelihood of r...
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