Physiotherapist-led triage improves patient satisfaction compared to standard consultation .
OrthoEvidence Journal (OE Journal) - ACE Report
OE Journal. 2016;4(19):14 BMC Musculoskelet Disord. 2016 Jun 10;17(1):257.208 patients with musculoskeletal symptoms who were referred to consultation with an orthopaedic surgeon were randomized to receive either physiotherapist-led orthopaedic triage or traditional consultation. The purpose of this study was to determine if physiotherapist-led orthopaedic triage was associated with significantly improved patient-perceived quality of care, caregiver medical/technical competence, and patient satisfaction with care when compared to conventional discussion. Results demonstrated that patients in the triage group had significantly higher satisfaction with care and involvement in the decision-making process, as evidenced by higher care provider’s competence and identity-oriented approach scores on the quality from the Patient's Perspective questionnaire.
Was the allocation sequence adequately generated?
Was allocation adequately concealed?
Blinding Treatment Providers: Was knowledge of the allocated interventions adequately prevented?
Blinding Outcome Assessors: Was knowledge of the allocated interventions adequately prevented?
Blinding Patients: Was knowledge of the allocated interventions adequately prevented?
Was loss to follow-up (missing outcome data) infrequent?
Are reports of the study free of suggestion of selective outcome reporting?
Were outcomes objective, patient-important and assessed in a manner to limit bias (ie. duplicate assessors, Independent assessors)?
Was the sample size sufficiently large to assure a balance of prognosis and sufficiently large number of outcome events?
Was investigator expertise/experience with both treatment and control techniques likely the same (ie.were criteria for surgeon participation/expertise provided)?
Sí = 1
Incierto = 0,5
No relevante = 0
No = 0
La evaluación de los criterios de información evalúa la transparencia con la que los autores informan de las características metodológicas y del ensayo dentro de la publicación. La evaluación se divide en cinco categorías que se presentan a continuación.
4/4
Randomization
1/4
Outcome Measurements
4/4
Inclusion / Exclusion
4/4
Therapy Description
4/4
Statistics
Detsky AS, Naylor CD, O'Rourke K, McGeer AJ, L'Abbé KA. J Clin Epidemiol. 1992;45:255-65
El Índice de Fragilidad es una herramienta que ayuda en la interpretación de hallazgos significativos, proporcionando una medida de fuerza para un resultado. El Índice de Fragilidad representa el número de eventos consecutivos que es necesario añadir a un resultado dicotómico para que el hallazgo deje de ser significativo. Un número pequeño representa un hallazgo más débil y un número grande un hallazgo más fuerte.
¿Por qué se necesitaba ahora este estudio?
Physiotherapist-led orthopaedic triage aims to enhance access to the appropriate health care professionals and optimize treatment for patients with musculoskeletal disorders and symptoms. Several studies have shown that this specialized therapy significantly decreases the number of referrals for consultation with orthopaedic surgeons and can improve treatment effectiveness, use of healthcare resources, and increase cost-efficiency. Despite its numerous benefits, physiotherapist-led orthopaedic triage is not popular as referral to orthopaedic surgeons is often the first point of consultation for patients. Few studies have yet to investigate patients' perception regarding the quality of care when admitted to physiotherapist-led orthopaedic triage in comparison to conventional care. As such, the current study was conducted.
¿Cuál era la pregunta principal de la investigación?
For patients with musculoskeletal symptoms referred for orthopaedic consultation, how did physiotherapist-led orthopaedic triage compare against standard referral in terms of patient-perceived quality of care, caregiver medical/technical competence, and patient satisfaction with care?
- Patients in the Triage group reported significantly higher satisfaction with medical-technical competence when compared to the standard group in both perceived reality (PR) and subjective importance (SI) scores (Mean: 3.5 vs. 2.9, p<0.001 | 3.5 vs. 3.3, p=0.022).
- Patients in the Triage group reported significantly higher satisfaction in receiving information about how consultation was conducted (3.6 vs. 3.0), the results of the examinations and treatments (3.4 vs. 2.9), with self-care when compared to the Standard group (3.4 vs. 2.7) (PR p<0.001 for all).
- Patients in the Triage group reported significantly higher satisfaction in various aspects of participation, such as the opportunity to discuss decisions with the healthcare providers (3.6 vs. 3.2, PR p=0.010).
- Patients in the Triage group reported significantly higher satisfaction with various aspects of caregiver empathy, including understanding patient’s experiences (PR: 3.8 vs. 3.1, p<0.001 | SI: 3.6 vs. 3.4, p=0.046), being respectful towards the patient (3.9 vs. 3.4, PR p<0.001), and commitment (PR:3.9 vs. 3.0, p<0.001 | SI: 3.7 vs. 3.5 p=0.039).
- Patients in the Triage group reported significantly higher scores in terms of the meeting of expectations (4.3 vs. 3.7, p<0.001) and intention to follow advice/instructions (2.8 vs. 2.6, p=0.019) when compared to the Standard group.
¿Qué es lo que más debo recordar?
Patients with musculoskeletal symptoms referred for orthopaedic consultation reported significantly higher satisfaction with physiotherapist-led orthopaedic triage when compared to conventional orthopaedic surgeon consultation, as evidenced by significantly higher scores on the Quality from the Patient's Perspective questionnaire evaluating the care provider’s competence and identity-oriented approach scores according to the patient.
¿Cómo afectará esto al cuidado de mis pacientes?
Although the results of this trial suggest that physiotherapist-led orthopaedic triage may be more satisfactory for patients suffering from musculoskeletal pain, the authors of this study noted several limitations that should be considered when making clinical recommendations. Most importantly, the lack of patient- or assessor-blinding may have biased results, especially in the case of patients, as intervention patients may have been more likely to report more positive results, whereas control patients may have been inclined to report more negative results. Therefore, further investigation with effective binding is required for corroboration of these findings.
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